Luxury Retail Keyholder - Lead Sales & Service
MCM Worldwide Limited
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Job summary
MCM Worldwide Limited in Santa Clara, CA is seeking a Keyholder to provide top-tier customer service, apply advanced product knowledge, and strengthen client relationships to drive sales. The Keyholder will serve as a critical link between management and sales staff, mentoring associates and helping to cultivate a loyal customer base in a luxury environment.
The role requires at least two years of luxury retail experience, a proactive and positive attitude, and strong communication skills.
Qualifications
- Minimum of 2 years luxury retail experience in a similar role.
- Inspiring attitude and positive team influence.
- Ability to build and maintain relationships with customers and team.
- Ability to learn quickly in a fast-paced environment.
- Strong interpersonal and communication skills.
- Ability to operate independently and under pressure.
- Excellent skills in operating PCs and retail software including POS and MS Office.
- Ability to influence and negotiate.
Responsibilities
- Support store manager with daily operations coordination.
- Open/close, check in merchandise, and assist with deposits.
- Oversee cash transactions and ensure adherence to cash handling procedures.
- Promote and sell products to ensure customer satisfaction.
Skills
Tools
Job description
MCM Worldwide Limited in Santa Clara, CA is seeking a Keyholder to provide top-tier customer service, apply advanced product knowledge, and strengthen client relationships to drive sales. The Keyholder will serve as a critical link between management and sales staff, mentoring associates and helping to cultivate a loyal customer base in a luxury environment.
The role requires at least two years of luxury retail experience, a proactive and positive attitude, and strong communication skills.
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