Luxury Retail Keyholder: Lead & Elevate Service

SMCP; West Hollywood (CA); On-site; USD 30,000 - 31,000; Part time

Benefits offered by this job

Commission

Wardrobe

Shopping discount

Seasonal wardrobe

Cell phone contribution

Voluntary health plan

401(k)

Paid time off (holidays)

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

MAVEN Family Planning

Job summary

SMCP Beverly Hills is seeking a proactive Keyholder to support store leadership, open/close procedures, and drive exceptional customer experiences. You will build client relationships, mentor team members, and help achieve sales targets while upholding brand standards.

The role requires strong communication, fashion awareness, and flexibility to work evenings and weekends in a luxury retail environment. A passion for Parisian-inspired style is a plus.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Skills

Retail experience

Supervisory experience

Customer service

Luxury retail knowledge

Fashion trends

Communication skills

Flexible availability

Job description

SMCP Beverly Hills is seeking a proactive Keyholder to support store leadership, open/close procedures, and drive exceptional customer experiences. You will build client relationships, mentor team members, and help achieve sales targets while upholding brand standards.

The role requires strong communication, fashion awareness, and flexibility to work evenings and weekends in a luxury retail environment. A passion for Parisian-inspired style is a plus.