Luxury Retail Growth Coach for Store Leadership

Brobston Group LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Brobston Group LLC is seeking a Retail Learning Coach to partner with store directors and market leadership to drive sales performance and elevate client experience across multiple stores. The role involves translating learning programs into on-the-job behaviors through coaching plans, floor-based micro-learning, and onboarding support.

Regular travel among stores is required. The role reports to the Market Retail Learning Manager and emphasizes leveraging performance metrics to guide coaching

Qualifications

• 5-8 years of experience in luxury retail sales leadership and people management.
• Proven track record in sales, client development, and performance-based coaching; jewelry/watch expertise is a plus.
• Strong coaching, facilitation, and adult learning capabilities with experience translating data into development actions.

Responsibilities

• Use business performance metrics to identify coaching opportunities and develop coaching strategies for a designated group of stores.
• Monitor and create coaching plans to improve KPIs including sales, AUR, conversion, clienteling, appointments, mystery shop results, and NPS.
• Design and facilitate sales-floor micro-learnings and support adoption of the digital e-learning platform.
• Deliver in-the-moment coaching and feedback to client advisors and leaders on the sales floor and observe interactions to provide actionable guidance.
• Partner with store leadership to execute structured onboarding plans, monitor progress, and ensure completion of required learning activities.
• Share observations and performance trends with market and corporate partners and follow up on post-visit action steps.

Skills

Coaching

Communication

Facilitation

Adult learning

Travel readiness

Tools

Microsoft Office

Business reporting tools

Job description

Brobston Group LLC is seeking a Retail Learning Coach to partner with store directors and market leadership to drive sales performance and elevate client experience across multiple stores. The role involves translating learning programs into on-the-job behaviors through coaching plans, floor-based micro-learning, and onboarding support.

Regular travel among stores is required. The role reports to the Market Retail Learning Manager and emphasizes leveraging performance metrics to guide coaching