Luxury Retail Learning Coach | Elevate Client Experience

Tiffany & Co.; Orlando (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Tiffany & Co. in Orlando is seeking a detail‑oriented Retail Learning Coach to drive coaching across Southeast Market stores, ensuring exceptional client experiences and selling skills in line with brand standards.

The role partners with store leadership to design 30‑60‑90 coaching plans for mid-to-low performers, deliver in‑store guidance, and track progress against KPIs such as sales, AUR, conversions, and client relationships. Travel throughout the Southeast Market is required.

Qualifications

• Minimum 3-5 years of luxury retail experience with sales leadership.
• Experience in coaching and developing client-facing teams.
• Strong ability to analyze KPIs and tie to coaching actions.
• Flexible schedule including weekends/holidays.

Responsibilities

• Coach Client Advisors and Team Managers on sales floor with in‑the‑moment feedback, 90–100% of the time.
• Lead development of 30‑60‑90 coaching plans for mid-to-low performers in partnership with store leadership.
• Monitor progress and track weekly, monthly, in conjunction with coaching plans.
• Collaborate with Store Directors and Team Managers to ensure consistent behaviors and client experience.

Skills

Sales coaching

Team leadership

Retail analytics

Client relationships

KPI tracking

In-store training

Job description

Tiffany & Co. in Orlando is seeking a detail‑oriented Retail Learning Coach to drive coaching across Southeast Market stores, ensuring exceptional client experiences and selling skills in line with brand standards.

The role partners with store leadership to design 30‑60‑90 coaching plans for mid-to-low performers, deliver in‑store guidance, and track progress against KPIs such as sales, AUR, conversions, and client relationships. Travel throughout the Southeast Market is required.