Retail Learning Coach

Brobston Group LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Brobston Group LLC is seeking a Retail Learning Coach to partner with store directors and market leadership to drive sales performance and elevate client experience across multiple stores. The role involves translating learning programs into on-the-job behaviors through coaching plans, floor-based micro-learning, and onboarding support.

Regular travel among stores is required. The role reports to the Market Retail Learning Manager and emphasizes leveraging performance metrics to guide coaching

Qualifications

• 5-8 years of experience in luxury retail sales leadership and people management.
• Proven track record in sales, client development, and performance-based coaching; jewelry/watch expertise is a plus.
• Strong coaching, facilitation, and adult learning capabilities with experience translating data into development actions.

Responsibilities

• Use business performance metrics to identify coaching opportunities and develop coaching strategies for a designated group of stores.
• Monitor and create coaching plans to improve KPIs including sales, AUR, conversion, clienteling, appointments, mystery shop results, and NPS.
• Design and facilitate sales-floor micro-learnings and support adoption of the digital e-learning platform.
• Deliver in-the-moment coaching and feedback to client advisors and leaders on the sales floor and observe interactions to provide actionable guidance.
• Partner with store leadership to execute structured onboarding plans, monitor progress, and ensure completion of required learning activities.
• Share observations and performance trends with market and corporate partners and follow up on post-visit action steps.

Skills

Coaching

Communication

Facilitation

Adult learning

Travel readiness

Tools

Microsoft Office

Business reporting tools

Job description

Summary

The Retail Learning Coach partners with store directors and market leadership to drive sales performance, elevate the client experience, and strengthen leadership and selling capabilities across a designated group of retail locations. The role translates learning programs into measurable on-the-job behaviors by developing coaching plans, delivering floor-based micro-learning, and supporting structured onboarding. The position reports to the market Retail Learning Manager and requires regular travel among assigned stores.

Responsibilities

• Use business performance metrics to identify coaching opportunities and develop coaching strategies for a designated group of stores.
• Monitor and create coaching plans to improve KPIs including sales, average unit retail (AUR), conversion, clienteling, appointments, mystery shop results, and NPS.
• Design and facilitate sales-floor micro-learnings and skill-building exercises and support adoption of the digital e-learning platform.
• Deliver in-the-moment coaching and feedback to client advisors and leaders on the sales floor and observe interactions to provide actionable guidance.
• Partner with store leadership to execute structured onboarding plans, monitor progress, and ensure completion of required learning activities.
• Share observations and performance trends with market and corporate partners and follow up on post-visit action steps.

Requirements

• 5-8 years of experience in luxury retail sales leadership and people management.
• Proven track record in sales, client development, and performance-based coaching; jewelry/watch expertise is a plus.
• Strong coaching, facilitation, and adult learning capabilities with experience translating data into development actions.
• Excellent communication, presentation, influencing, organizational, and interpersonal skills.
• Proficiency with Microsoft Office and business reporting tools.
• Ability to travel regularly among assigned stores, including overnight travel up to 50% of the time.