Luxury Retail Floor Supervisor | Elevate Service

kate spade new york; Commerce (CA); On-site; USD 48,712,000 - 79,515,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in the United States is seeking a Store Supervisor to lead a high-energy luxury retail team. You will drive sales, develop client relationships, and coach associates to deliver exceptional service on the shop floor and across omni-channel initiatives.

You will also manage store operations, inventory, and training, while upholding brand standards and inclusive culture. The role requires flexibility for peak periods and weekends.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets.
• Build client relationships through proactive outreach and service standards; drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and development.
• Perform opening/closing procedures, cash handling, and inventory control to ensure accuracy.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping and social media engagement.

Skills

Retail management

Customer service

Excel

Omni-channel

Team leadership

English proficiency

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York in the United States is seeking a Store Supervisor to lead a high-energy luxury retail team. You will drive sales, develop client relationships, and coach associates to deliver exceptional service on the shop floor and across omni-channel initiatives.

You will also manage store operations, inventory, and training, while upholding brand standards and inclusive culture. The role requires flexibility for peak periods and weekends.