Luxury Retail Concierge & Client Engagement Specialist

Brobston Group

McLean (VA)

On-site

USD 32,000 - 52,000

Full time

5 days ago

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Job summary

Brobston Group in McLean, VA is seeking a Sales Assistant to support an Executive Sales Professional and deliver a seamless, personalized shopping experience. You will handle client correspondence, appointments, orders, and in-store service, while maintaining floor presentation and assisting with product requests and training.

The role requires strong communication and relationship-building, proficiency with MS Office and retail systems, and ability to stand, lift up to 30 pounds, and climb a

Qualifications

Retail selling experience preferred, with luxury service interest.
Strong communication and relationship-building skills; proactive.
Proficient with MS Office and retail systems; able to operate a register.
Stand/walk for long periods, lift up to 30 pounds, and climb a ladder.

Responsibilities

Manage client correspondence, appointment booking, orders, shipping, returns, and exchanges.
Support in-store client service, transactions, alterations, product requests, and outreach.
Prepare product pulls and fitting rooms; maintain floor presentation.
Organize client engagement and follow-up; capture client info in concierge app.
Participate in product knowledge, selling, service, and client engagement training.

Skills

Retail experience

Communication

Interpersonal skills

Relationship building

Proactive attitude

Cash register

Tools

Word

Excel

PowerPoint

Outlook

SharePoint

Job description

The role requires strong communication and relationship-building, proficiency with MS Office and retail systems, and ability to stand, lift up to 30 pounds, and climb a

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