Luxury Client Experience Lead

Brobston Group LLC; McLean (VA); On-site; USD 60,000 - 95,000; Full time

Job summary

Brobston Group LLC is seeking a Private Ambassador to cultivate high-end client relationships in McLean, VA. The role focuses on delivering elevated, appointment-based experiences for discerning clients, both in-person and virtually, to grow store performance.

Responsibilities include building a VIC client book, recruiting new high-end prospects, and collaborating with store and regional leaders on retention strategies while mentoring teams to elevate client service.

Qualifications

• Proven record developing authentic, lasting client relationships and meeting sales goals.
• Outstanding luxury etiquette, style, and presentation with experience hosting clients from diverse backgrounds.
• Experience providing private, appointment-based services both in-person and virtually.
• Strong communication, relationship-building, and mentoring skills.
• Ability to anticipate client needs and proactively develop high-potential prospects.

Responsibilities

• Promote and sell all high-end product categories to grow store performance and penetration.
• Develop and maintain a VIC client book and recruit new high-end clients and prospects.
• Deliver private services through in-person and virtual appointment-based experiences.
• Partner with store and regional leaders on client retention and development strategies.
• Mentor and support store teams to develop top clients and enhance overall client experience.

Skills

Client relationships

Luxury etiquette

Appointment-based service

Communication

Mentoring

Job description

Brobston Group LLC is seeking a Private Ambassador to cultivate high-end client relationships in McLean, VA. The role focuses on delivering elevated, appointment-based experiences for discerning clients, both in-person and virtually, to grow store performance.

Responsibilities include building a VIC client book, recruiting new high-end prospects, and collaborating with store and regional leaders on retention strategies while mentoring teams to elevate client service.