Luxury Retail Sales & Concierge Associate

Brobston Group; Phoenix (AZ); On-site; USD 26,000 - 36,000; Full time

Job summary

Brobston Group is seeking a Sales Assistant to support an Executive Sales Professional in delivering personalized client service and a seamless shopping experience. The role involves client engagement, sales support, and efficient store operations in a luxury retail environment.

Responsibilities include coordinating client communications, assisting with in-store service, preparing product pulls, and maintaining accurate client information.

Qualifications

• Retail selling experience preferred and an interest in luxury service.
• Strong communication, interpersonal, organizational, and relationship-building skills.
• Proactive approach and proficiency with Microsoft Office and related computer tools.
• Ability to operate a register, stand and walk for extended periods, lift up to 30 pounds, and climb a ladder as trained.

Responsibilities

• Coordinate client correspondence, appointments, order follow-up, shipping, returns, and exchanges.
• Support in-store service, transactions, product requests, alterations, and personalized client outreach.
• Prepare product pulls and fitting rooms, maintain floor presentation, and support selling-floor operations.
• Organize client follow-up and maintain accurate client information in the concierge app.
• Participate in product, service, selling, and client engagement training.

Skills

Communication skills

Interpersonal skills

Organizational skills

Relationship-building

Microsoft Office

Tools

Microsoft Office

Job description

Brobston Group is seeking a Sales Assistant to support an Executive Sales Professional in delivering personalized client service and a seamless shopping experience. The role involves client engagement, sales support, and efficient store operations in a luxury retail environment.

Responsibilities include coordinating client communications, assisting with in-store service, preparing product pulls, and maintaining accurate client information.