Luxury Retail Associate Manager: Elevate Client Experience

TUMI; Charlotte (NC); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical & dental; vision; life & more

Quarterly sales bonus program

Job summary

TUMI, a leading luxury travel and lifestyle brand, seeks an Associate Manager for our Charlotte store to elevate client experiences and drive sales. You will foster strong client relationships, mentor team members, and ensure adherence to brand standards across service, merchandising, and events.

The role emphasizes leadership, initiative, and a passion for luxury, travel, and lifestyle markets. A dynamic retail environment offers growth, KPI tracking, and competitive compensation.

Qualifications

• Strong sales and client service experience, preferably in luxury retail.
• Ability to manage time and prioritize tasks in a fast-paced store.
• Proven leadership by example with initiative and accountability.

Responsibilities

• Create a client experience that reflects the brand ethos and build lasting client relationships.
• Drive sales and KPI performance through outstanding service and product knowledge.
• Lead training and coaching to develop store staff and maintain brand standards.
• Maintain visual merchandising and implement event strategies to enhance client engagement.

Skills

Sales experience

Client service

Time management

Leadership

Job description

TUMI, a leading luxury travel and lifestyle brand, seeks an Associate Manager for our Charlotte store to elevate client experiences and drive sales. You will foster strong client relationships, mentor team members, and ensure adherence to brand standards across service, merchandising, and events.

The role emphasizes leadership, initiative, and a passion for luxury, travel, and lifestyle markets. A dynamic retail environment offers growth, KPI tracking, and competitive compensation.