Luxury Retail Associate Manager: Elevate Client Experience

Tumi Holdings Inc; Town of Riverhead (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Commuter benefits

Employee discount

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

Tumi Holdings Inc. is seeking an Associate Manager for our Retail team. The role focuses on creating a client experience that reflects the brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service with a passion for luxury, travel, fashion, and lifestyle markets. The role offers growth opportunities as we work to increase sales, KPI’s, client awareness, and world-class service across the brand.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display initiative, plan and prioritize, think strategically, and champion change effectively.
• Take responsibility for performance and complete all tasks and meet deadlines.
• Train and develop: assist Store Manager with training and development for store associates; conduct quarterly goalsetting for personal development.
• Coach and provide feedback: articulate strengths and opportunities; use company tools for 360-degree coaching; welcome feedback.
• Exercise strong written and verbal skills; adapt communication up, down and across the team; maintain ethical conduct; support company goals.
• Manage personal timecards to ensure payroll accuracy; maintain Tumi University Training; adhere to all policies and procedures.
• Ensure the store follows visual guidelines; emphasize client books, thank you cards, and event strategies; deliver a consistently superior client experience.

Job description

Tumi Holdings Inc. is seeking an Associate Manager for our Retail team. The role focuses on creating a client experience that reflects the brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service with a passion for luxury, travel, fashion, and lifestyle markets. The role offers growth opportunities as we work to increase sales, KPI’s, client awareness, and world-class service across the brand.