Luxury Retail Associate Manager — Client Experience & Sales

Tumi; Miami Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

Employee Assistance Program (EAP)

401(k) with a company match

This position may be eligible to a公司n?

Job summary

TUMI is seeking an Associate Manager to join our Retail team in Miami Beach. You will create a premium client experience that reflects our brand ethos, build and maintain strong client relationships, and drive sales through outstanding service.

The ideal candidate is passionate about luxury, travel, and lifestyle markets, embraces an entrepreneurial spirit, and seeks growth as we pursue KPI targets, client data capture, and world-class service for discerning clients.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.
• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.

Job description

TUMI is seeking an Associate Manager to join our Retail team in Miami Beach. You will create a premium client experience that reflects our brand ethos, build and maintain strong client relationships, and drive sales through outstanding service.

The ideal candidate is passionate about luxury, travel, and lifestyle markets, embraces an entrepreneurial spirit, and seeks growth as we pursue KPI targets, client data capture, and world-class service for discerning clients.