Luxury Retail Associate Manager — Client Experience & Growth

Samsonite; Brea (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D Insurance

Supplemental Life

401(k) with match

Commuter benefits

Sales bonus program eligibility

Job summary

TUMI, a luxury travel and lifestyle brand, seeks an Associate Manager for our Retail team in California. You will create an exceptional client experience, build strong client relationships, and drive sales through outstanding service.

The ideal candidate embraces luxury markets, delivers world-class service, and supports growth opportunities as we elevate sales, client awareness, and brand performance.

Qualifications

• Experience in client service, ideally luxury retail.
• Proven ability to meet sales goals and KPIs.
• Strong communication and relationship-building skills.

Responsibilities

• Meet and exceed personal sales and KPI targets.
• Demonstrate initiative, plan effectively, and adapt to change.
• Lead by example and support store training and development.
• Maintain accurate timecards and adhere to company policies.
• Ensure visual merchandising follows brand guidelines and enhances client experience.

Skills

Client service

Sales excellence

Luxury market knowledge

Communication skills

Job description

TUMI, a luxury travel and lifestyle brand, seeks an Associate Manager for our Retail team in California. You will create an exceptional client experience, build strong client relationships, and drive sales through outstanding service.

The ideal candidate embraces luxury markets, delivers world-class service, and supports growth opportunities as we elevate sales, client awareness, and brand performance.