Luxury Retail Associate Manager: Client Experience Growth

Samsonite International S.A.; Oxon Hill (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

EAP

401(k) match

Incentive program

Job summary

TUMI is seeking an Associate Manager to lead luxury retail client experiences and drive sales while upholding brand standards. You will nurture client relationships, train staff, and optimize store performance with exceptional service in a fast-paced environment.

The role emphasizes teamwork, brand integrity, and the ability to adapt to evolving business needs. Availability includes nights, weekends, and holidays as required.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Training and Developing: help teach others training content through consistent roleplay and coaching; monitor and assist the Store Manager with training and development for store associates; complete quarterly goalsetting for personal development.
• Coaching and Feedback: articulate strengths, goals and opportunities; show critical thinking and solution orientation; use company tools to create a 360-degree coaching culture; openness to feedback.
• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.
• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.

Skills

Brand passion

Collaboration

Sales skills

KPI achievement

Flexibility

Integrity

Time management

Job description

TUMI is seeking an Associate Manager to lead luxury retail client experiences and drive sales while upholding brand standards. You will nurture client relationships, train staff, and optimize store performance with exceptional service in a fast-paced environment.

The role emphasizes teamwork, brand integrity, and the ability to adapt to evolving business needs. Availability includes nights, weekends, and holidays as required.