Luxury Retail Associate – Elevate Customer Experience

kate spade new york; Cherry Hill Township (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals. You will support daily operations, engage customers, and contribute to cross-channel selling efforts.

This role blends luxury retail service, clienteling, and teamwork to drive brand loyalty. Candidates should have luxury retail experience and strong English communication skills to thrive in a fast-paced environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency for EU.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling and product expertise.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.

Skills

Luxury retail experience

Sales-driven

English proficiency

POS operation

Live-stream shopping

Tools

POS systems

Job description

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals. You will support daily operations, engage customers, and contribute to cross-channel selling efforts.

This role blends luxury retail service, clienteling, and teamwork to drive brand loyalty. Candidates should have luxury retail experience and strong English communication skills to thrive in a fast-paced environment.