Luxury Retail Assistant Store Manager – Lead & Elevate Sales

Orlebar Brown; Palo Alto (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

401K plan

Product discounts

Job summary

Orlebar Brown in Palo Alto is seeking an Assistant Store Manager to lead a small team and drive premium customer service and sales. You will report to the Store Manager and help manage day-to-day operations while upholding brand standards.

The role emphasizes achieving KPIs, building client bases, and developing staff through training and hands-on leadership in a dynamic, fast-growing brand.

Qualifications

• Minimum 3 years of related retail experience in premium or luxury environments.
• Proven ability to drive sales and manage a small store team.
• Strong communication and customer service skills are essential.

Responsibilities

• Achieve and exceed sales KPIs such as Footfall, UPT, Conversion, ATV.
• Lead and motivate a team of 3–8 staff to deliver outstanding service.
• Oversee store operations, stock, and administration in partnership with the Store Manager.
• Recruit, interview, and induct new staff; manage store rota and approvals.
• Develop the store sales team and provide local training.
• Ensure brand standards and merchandising align with VM guidelines.

Skills

Customer service

Team leadership

Retail supervision

Sales driven

Store operations

Communication

Numerical skills

Education

Experience in premium retail

Tools

Excel

PowerPoint

Word

Job description

Orlebar Brown in Palo Alto is seeking an Assistant Store Manager to lead a small team and drive premium customer service and sales. You will report to the Store Manager and help manage day-to-day operations while upholding brand standards.

The role emphasizes achieving KPIs, building client bases, and developing staff through training and hands-on leadership in a dynamic, fast-growing brand.