Luxury Retail Assistant Manager: Elevate Client Experience

TUMI; Castle Rock (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Comprehensive benefits

Job summary

As part of our Retail team, the Assistant Manager at TUMI is responsible for creating a client experience that reflects the brand ethos while building lasting client relationships and driving sales through outstanding service.

The ideal candidate embraces luxury, fashion and lifestyle markets, demonstrates strong sales performance, and provides leadership to store associates, with growth opportunities in a dynamic environment.

Qualifications

• Understand the TUMI brand and passion for lifestyle and client service.
• Values a collaborative environment and openness to feedback.
• Retail team stands, moves around store, lifts 30 pounds, uses a ladder.
• Strong sales and client experience, preferably in luxury.
• Proven success in meeting sales goals and KPIs.
• Flexible availability nights, weekends, mornings and holidays.
• Strong integrity and lead by example.
• Strong time management skills.

Responsibilities

• Create a client experience reflecting brand ethos and drive sales.
• Build and maintain strong client relationships.
• Grow brand awareness and provide world-class service.
• Lead by example and coach store associates.
• Manage store schedule and payroll tasks.
• Assist in recruiting and training.

Skills

Sales

Client service

Leadership

Mentoring/Coaching

Time management

Integrity

Job description

As part of our Retail team, the Assistant Manager at TUMI is responsible for creating a client experience that reflects the brand ethos while building lasting client relationships and driving sales through outstanding service.

The ideal candidate embraces luxury, fashion and lifestyle markets, demonstrates strong sales performance, and provides leadership to store associates, with growth opportunities in a dynamic environment.