Luxury Retail Assistant Manager - Client Experience

TUMI; Burlington (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program (EAP)

Medical and dental insurance

401(k) with company match

Commuter benefits

Job summary

At TUMI, a global luxury brand, the Assistant Manager role within our Retail team focuses on delivering a client experience that reflects the brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate will be passionate about luxury travel, fashion, and lifestyle markets, with proven sales success, leadership potential, and the flexibility to work evenings, weekends, and holidays to meet business needs.

Qualifications

• Strong sales and client experience, preferably in the luxury market.
• Values collaboration and openness to feedback.
• Ability to stand, move, lift, and comply with store safety requirements.

Responsibilities

• Meet and exceed individual and store goals for personal sales and KPI metrics.
• Demonstrate initiative, strategic thinking, and drive change when needed.
• Train and develop store associates; provide coaching and feedback.
• Assist in recruiting and networking to maintain a strong talent bench.
• Collaborate with team to ensure a superior client experience.

Skills

Sales experience

Client relationships

Leadership

Flexibility

Luxury retail

Job description

At TUMI, a global luxury brand, the Assistant Manager role within our Retail team focuses on delivering a client experience that reflects the brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate will be passionate about luxury travel, fashion, and lifestyle markets, with proven sales success, leadership potential, and the flexibility to work evenings, weekends, and holidays to meet business needs.