Luxury Retail Assistant Manager — Client Experience

TUMI; Miami (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical & dental insurance

401(k) with company match

Commuter benefits

Sales bonus program

Job summary

TUMI in Miami seeks a dedicated Assistant Manager for our luxury retail team. You will create a premium client experience, build strong client relationships and drive sales through outstanding service.

The ideal candidate brings passion for luxury fashion, proven sales results, and the ability to train and mentor staff, while adapting to nights, weekends, and holidays to meet store goals. You will work under Store Manager, uphold brand standards, manage scheduling, and participate in visual

Qualifications

• Understand the TUMI brand and passion for luxury lifestyle.
• Value collaboration and feedback in a fast-paced retail team.
• Retail staff stands, moves around the store and handles stock tasks.
• Strong sales and client experience, preferably in the luxury market.
• Proven success in meeting sales goals and KPI targets.
• Flexible availability for nights, weekends, mornings and holidays.

Responsibilities

• Meet and exceed individual and store goals for sales and KPI metrics.
• Display initiative, plan, prioritize, and champion change effectively.
• Train and develop store associates; coach and provide feedback.
• Assist the Store Manager with recruiting and staff development.
• Communicate clearly and collaborate with the team to maintain client relationships.
• Support scheduling, payroll, and adherence to policies.

Skills

Sales experience

Client service

Time management

Leadership

Communication

Luxury retail

Flexibility

Job description

TUMI in Miami seeks a dedicated Assistant Manager for our luxury retail team. You will create a premium client experience, build strong client relationships and drive sales through outstanding service.

The ideal candidate brings passion for luxury fashion, proven sales results, and the ability to train and mentor staff, while adapting to nights, weekends, and holidays to meet store goals. You will work under Store Manager, uphold brand standards, manage scheduling, and participate in visual