Luxury Retail ASM: Lead & Elevate Customer Experience

Diptyque Distribution LLC.; Bal Harbour Village (FL); On-site; USD 41,000 - 43,000; Full time

Job summary

Diptyque is seeking an Assistant Store Manager to support the Store Manager and lead the store team in delivering exceptional client experiences in a luxury environment. This role prepares candidates for future Store Manager responsibilities and emphasizes development, collaboration, and excellence.

The ASM will influence operations, merchandising, CRM initiatives, and daily team performance while maintaining brand standards and a welcoming atmosphere for clients and colleagues.

Qualifications

• Minimum 3 years of retail management experience, preferably in luxury or beauty.
• Strong understanding of retail KPIs and business acumen.
• Proven ability to lead teams and deliver exceptional client experiences.
• Excellent communication, organization, and time management skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Passion for fragrance, beauty, and luxury retail.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead by example in delivering exceptional client service and luxury experiences
• Support CRM initiatives and help achieve client engagement targets
• Analyze store performance and partner with the Store Manager to identify opportunities and drive results
• Contribute to weekly and monthly business reviews and reporting
• Motivate and coach the team in the Store Manager’s absence
• Support onboarding, training, and ongoing development of team members
• Help facilitate daily briefings and communicate store goals clearly

Skills

Retail leadership

Luxury retail

Client experience

KPIs

Communication

MS Office

Flexibility

Excel

PowerPoint

Outlook

Tools

Excel

PowerPoint

Outlook

Job description

Diptyque is seeking an Assistant Store Manager to support the Store Manager and lead the store team in delivering exceptional client experiences in a luxury environment. This role prepares candidates for future Store Manager responsibilities and emphasizes development, collaboration, and excellence.

The ASM will influence operations, merchandising, CRM initiatives, and daily team performance while maintaining brand standards and a welcoming atmosphere for clients and colleagues.