Luxury Store Leader: Drive Sales & Guest Experience

Brobston Group; New York (NY); Presencial; USD 58.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential

Competitive benefits

Salary transparency

Descripción de la vacante

Diptyque Paris is seeking an Assistant Store Manager in New York to lead store operations and sales strategies, acting as a strategic partner to the Store Manager on all facets of the store’s performance.

The ASM drives customer-centric service, develops the team, and ensures Diptyque’s luxury positioning while maintaining brand standards and KPI targets. Flexibility for evenings and weekends is required.

Formación

• Minimum 3 years of sales management experience in luxury retail.
• Beauty experience a plus.
• Bachelor’s Degree in a related field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; understanding of retail KPIs.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Strong verbal and written communication skills and excellent organizational skills.
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Responsabilidades

• Deliver performance metrics to plan in store
• Analyze store metrics and partner with Store Manager to drive sales with both internal and external clients
• Contribute to daily/weekly/monthly business analysis and reporting
• Cultivate a customer-centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience
• Actively model outstanding customer care; participate in and lead the execution of top customer strategies
• Achieve CRM KPI targets
• Assist Store Manager with the development and implementation of Retail Action Plan
• Provide constructive feedback to Management on Store performance
• Execute merchandising strategies and provide suggestions based on sell-through
• Partner with Store Manager to drive Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent feedback that drives employee engagement and retention
• Partner with the Store Manager to engage and develop client relationships through multiple channels
• People Management when Store Manager is absent (e.g. lead, motivate and coach team)
• Be emblematic of Diptyque values in grooming, language, storytelling and behaviors and ensure Staff alignment
• Ensure Diptyque’s positioning as a true luxury brand by providing the highest level of client care and satisfaction
• Protect confidential company and/or client information
• Be responsible for operations of store including opening/closing checklists, policies, cash handling, updating store manual, emergency procedures, training
• Optimize store schedule, organize and plan activities to manage workload
• Prepare and animate daily briefings
• Share and explain store performance and sales targets daily to the team
• Communicate information about Diptyque, market, products and events
• Attend meetings/calls in Store Manager’s absence
• Stock management and product allocation
• Assist in inventory optimization; monitor inventory levels

Conocimientos

Sales management

Luxury retail

Customer experience

Sales analytics

MS Office

Communication skills

Organizational skills

Educación

Bachelor’s degree in a related field

Herramientas

Microsoft Office

Descripción del empleo

Diptyque Paris is seeking an Assistant Store Manager in New York to lead store operations and sales strategies, acting as a strategic partner to the Store Manager on all facets of the store’s performance.

The ASM drives customer-centric service, develops the team, and ensures Diptyque’s luxury positioning while maintaining brand standards and KPI targets. Flexibility for evenings and weekends is required.