Luxury Retail ASM: Elevate Customer Experience

Brobston Group; New York (NY); On-site; USD 40,000 - 41,000; Full time

Job summary

Diptyque Paris in New York is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional luxury retail experience. This leadership role focuses on people development, training, and operations execution to maximize sales and customer satisfaction.

You will analyze store metrics, drive CRM initiatives, and ensure merchandising standards while fostering an inclusive, high-energy team culture. Availability for evenings and weekends is required.

Qualifications

• Minimum of 3 years of sales management experience in luxury retail.
• Ability to analyze selling reports and identify business trends.
• Proven ability to drive positive customer experiences that build loyalty.
• Proficiency with Microsoft Office.
• Strong verbal and written communication skills.
• Flexibility to work retail schedule including evenings, weekends and holidays.

Responsibilities

• Deliver performance metrics to plan in store.
• Analyze store metrics with Store Manager to drive sales.
• Contribute to business analysis and reporting.
• Cultivate a customer-centric store culture.
• Lead customer strategies and CRM KPI targets.
• Assist in merchandising and inventory management.
• Develop and implement Retail Action Plan.
• Engage and develop client relationships across channels.
• Manage store operations, scheduling, and policy adherence.
• Provide feedback to management.

Skills

Sales leadership

Customer service

Retail analytics

Communication skills

Organizational skills

Team building

Flexibility with retail hours

Education

Bachelor's Degree in a related field

Tools

Microsoft Office

Job description

Diptyque Paris in New York is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional luxury retail experience. This leadership role focuses on people development, training, and operations execution to maximize sales and customer satisfaction.

You will analyze store metrics, drive CRM initiatives, and ensure merchandising standards while fostering an inclusive, high-energy team culture. Availability for evenings and weekends is required.