Luxury Restaurant Operations Manager

Wynn Resorts, Limited; Everett (MA); On-site; USD 66,000 - 80,000; Full time

Job summary

Encore Boston Harbor is hiring for a restaurant leadership role within the hospitality team. The position requires 5+ years in full-service dining, with leadership experience guiding a team and ensuring service excellence. Strong computer and POS skills, plus hospitality industry awareness, are essential.

The role emphasizes staff development, guest relations, and adherence to safety and department standards, with opportunities to influence operational efficiency and guest satisfaction.

Qualifications

• Minimum 5 years of full-service restaurant experience; 3 years in a leadership role.
• Strong computer skills and proficiency with POS, purchasing and time-keeping software.
• Bachelor’s degree in hotel or restaurant management preferred; high school diploma required.

Responsibilities

• Ensure adherence to Encore Boston Harbor standards and policies.
• Manage department goals, performance, records, and reports.
• Hire, train, and engage staff; provide feedback and motivation.
• Oversee guest relations, safety, and regulatory compliance.
• Lead regular department meetings and cross-department communication.
• Balance multiple priorities and meet deadlines in high-pressure settings.

Skills

Leadership

Communication

Project management

Computer skills

Team management

Education

Bachelor's degree in hotel/restaurant management

High School diploma

Tools

POS Systems

Purchasing Software

Warehouse Requisition Software

Time-Keeping Software

Microsoft Office

Job description

Encore Boston Harbor is hiring for a restaurant leadership role within the hospitality team. The position requires 5+ years in full-service dining, with leadership experience guiding a team and ensuring service excellence. Strong computer and POS skills, plus hospitality industry awareness, are essential.

The role emphasizes staff development, guest relations, and adherence to safety and department standards, with opportunities to influence operational efficiency and guest satisfaction.