Luxury Front Service Manager – Valet & Bell Ops

Encore Boston Harbor; Everett (MA); Presencial; USD 63 000 - 68 000; Tempo integral

Resumo da oferta

Encore Boston Harbor is seeking an Assistant Front Service Manager to oversee Valet and Bell & Door operations, ensuring exceptional guest experiences. You will manage cash handling, luggage services, and guest arrivals, while aligning with Encore standards and driving department success.

Ideal candidates bring 5+ years in Bell/Door/Valet, 3+ years in leadership, strong Microsoft Office skills, and a passion for hospitality excellence in a luxury resort setting.

Qualificações

• High School Diploma or equivalent; Hospitality degree preferred.
• Minimum 5 years Bell/Door or Valet experience; 3 years in a leadership role.
• Strong computer skills and working knowledge of Microsoft Office.
• Fluency in English; second language is a plus.

Responsabilidades

• Oversee valet and bell/door operations ensuring guest satisfaction.
• Manage daily and long-term departmental goals and policies.
• Direct hiring, performance management, and staff development.
• Ensure compliance with safety, policies, and procedures.
• Coordinate guest transportation and luggage services.

Conhecimentos

Bell/Valet experience

Leadership

Customer service

Planning & project management

Formação académica

High School Diploma

Hospitality degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Encore Boston Harbor is seeking an Assistant Front Service Manager to oversee Valet and Bell & Door operations, ensuring exceptional guest experiences. You will manage cash handling, luggage services, and guest arrivals, while aligning with Encore standards and driving department success.

Ideal candidates bring 5+ years in Bell/Door/Valet, 3+ years in leadership, strong Microsoft Office skills, and a passion for hospitality excellence in a luxury resort setting.