Luxury Front Service Manager – Valet & Bell Ops

Encore Boston Harbor; Everett (MA); On-site; USD 63,000 - 68,000; Full time

Job summary

Encore Boston Harbor is seeking an Assistant Front Service Manager to oversee Valet and Bell & Door operations, ensuring exceptional guest experiences. You will manage cash handling, luggage services, and guest arrivals, while aligning with Encore standards and driving department success.

Ideal candidates bring 5+ years in Bell/Door/Valet, 3+ years in leadership, strong Microsoft Office skills, and a passion for hospitality excellence in a luxury resort setting.

Qualifications

• High School Diploma or equivalent; Hospitality degree preferred.
• Minimum 5 years Bell/Door or Valet experience; 3 years in a leadership role.
• Strong computer skills and working knowledge of Microsoft Office.
• Fluency in English; second language is a plus.

Responsibilities

• Oversee valet and bell/door operations ensuring guest satisfaction.
• Manage daily and long-term departmental goals and policies.
• Direct hiring, performance management, and staff development.
• Ensure compliance with safety, policies, and procedures.
• Coordinate guest transportation and luggage services.

Skills

Bell/Valet experience

Leadership

Customer service

Planning & project management

Education

High School Diploma

Hospitality degree

Tools

Microsoft Office

Job description

Encore Boston Harbor is seeking an Assistant Front Service Manager to oversee Valet and Bell & Door operations, ensuring exceptional guest experiences. You will manage cash handling, luggage services, and guest arrivals, while aligning with Encore standards and driving department success.

Ideal candidates bring 5+ years in Bell/Door/Valet, 3+ years in leadership, strong Microsoft Office skills, and a passion for hospitality excellence in a luxury resort setting.