Hospitality Operations Manager - Guest Experience

Encore Boston Harbor; Everett (MA); On-site; USD 66,000 - 80,000; Full time

Job summary

Encore Boston Harbor seeks an experienced Restaurant Manager to oversee daily restaurant operations, staffing, inventory, and guest service. The role ensures adherence to the Encore standards while delivering exceptional guest and team member experiences.

Responsibilities include hiring, performance management, training, and engagement, along with maintaining policies, procedures, and safety. The ideal candidate will have strong leadership, organizational skills, and a passion for high-quality

Qualifications

• Minimum 5 years of full-service restaurant experience; leadership role preferred.
• Bachelor’s or higher in hotel/restaurant management preferred.
• Strong organizational, interpersonal, and administrative skills; attention to detail.

Responsibilities

• Manages daily operations of designated restaurant, including staffing, labor, inventory, and guest service.
• Maintains Encore standards and delivers exceptional guest and team member experience.
• Oversees hiring, performance management, training, and staff engagement.
• Ensures compliance with internal policies and applicable laws across the department.
• Promotes safe, ethical, and professional relations with team members and guests.

Skills

Leadership

Staffing

Guest Service

Inventory Management

Time Management

Communication

Education

High School Diploma

Hotel/Restaurant Management Degree

Tools

POS Systems

Purchasing Software

Warehouse Requisition Software

Microsoft Office

Job description

Encore Boston Harbor seeks an experienced Restaurant Manager to oversee daily restaurant operations, staffing, inventory, and guest service. The role ensures adherence to the Encore standards while delivering exceptional guest and team member experiences.

Responsibilities include hiring, performance management, training, and engagement, along with maintaining policies, procedures, and safety. The ideal candidate will have strong leadership, organizational skills, and a passion for high-quality