Restaurant Manager Encore Boston Harbor

Wynn Las Vegas; Everett (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Wynn Las Vegas is seeking a Restaurant Manager to oversee daily operations at our dining establishment. This role involves managing staffing, guest service, and maintaining high standards in food and beverage presentation. The ideal candidate will have a minimum of 3 years of experience in a full-service restaurant and at least 2 years in a leadership capacity.

Responsibilities include ensuring departmental goals are met, providing training for staff, and fostering a positive guest experience. Must hold or obtain required licenses from the Massachusetts Gaming Commission.

Qualifications

• Minimum 3 years of full-service restaurant experience required.
• 2 years in a leadership role preferred.
• Must obtain a license from the Massachusetts Gaming Commission.

Responsibilities

• Manage daily operations of the restaurant.
• Ensure department delivers a maximum level of service and satisfaction.
• Conduct training and performance management of team members.

Skills

Strong computer skills

Outstanding organisational skills

Interpersonal skills

Attention to detail

Education

High School degree or equivalent

Bachelor’s Degree in hotel or restaurant management

Tools

POS Systems

Microsoft Office

Purchasing Software

Job description

About Encore Boston Harbor

Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

The Encore Boston Harbor Restaurant Manager

The Restaurant Manager will manage the daily operations of their designated restaurant. The Restaurant Manager will be responsible for all aspects of daily operations including staffing and labour management, ordering and inventory, guest service and execution of all associated Food & Beverage to standards of preparation and presentation. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience.

Job Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organising and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximise department and company success.
• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the host and surrounding communities as an ambassador of the Encore brand.
• Oversees the implementation of standards as detailed in the departmental standards and procedures manual.
• Ensure staff are diligent in their opening and closing procedures and that the facility is always correctly prepared.
• Check environmental elements including sound, lighting and temperatures are always correctly set.
• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, product features and property-wide events.
• Encourage and motivate staff to provide optimum service during all shifts.
• Share recommendations and guest comments to the General Manager and/or Director of Restaurants to reflect guest feedback.
• Resolves guest’s complaints and team member difficulties.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications

21 years of age or above.

Will be required to obtain and maintain registration, or a licence issued by the Massachusetts Gaming Commission.

Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the Food Manager Certification and alcohol awareness card.

Education and/or Experience

High School degree or equivalent required. Bachelor’s Degree in a hotel or restaurant management field or equivalent experience preferred.

Minimum 3 years of full-service restaurant experience required, 2 years in a leadership role preferred.

Requires strong computer skills and proficiency in POS Systems, Purchasing Software, Warehouse Requisition Software, Time‑Keeping Software and Microsoft Office.

Candidate must have experience with planning and project management.

Must possess outstanding organisational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non‑union working environments preferred.

Language Skills

Ability to read, analyse, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or manoeuvre at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When in the kitchen, on the restaurant floor or other back‑of‑house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.