Luxury Resort Retail Associate: Guest Experience & Sales

Jobs2Web; Newport Beach (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Resort at Pelican Hill in Newport Beach, California, is seeking a Retail Agent to greet guests, inform them about products, and complete purchases with a courteous, guest-focused approach.

Ideal candidates will maintain expert product knowledge, provide clear information on uses and ingredients, and support resort services while upholding the resort’s high standards of service and appearance.

Qualifications

• Excellent verbal communication and clear speech with diverse guests.
• Professional appearance and friendly demeanor in all guest interactions.
• Ability to follow store/guest service procedures and security policies.

Responsibilities

• Greet guests and explain available retail products.
• Maintain strong product knowledge and communicate purposes and uses.
• Process payments according to guidelines for cash, room charges, or cards.
• Provide directions and information about resort facilities and hours.
• Keep retail areas clean and organized during operations.
• Respond promptly to guest requests and resolve issues per policy.
• Project a courteous, professional image and offer personalized service.
• Adhere to lost & found and safety procedures.

Skills

Customer service

Guest relations

Job description

The Resort at Pelican Hill in Newport Beach, California, is seeking a Retail Agent to greet guests, inform them about products, and complete purchases with a courteous, guest-focused approach.

Ideal candidates will maintain expert product knowledge, provide clear information on uses and ingredients, and support resort services while upholding the resort’s high standards of service and appearance.