Guest-Focused Retail Associate — Hotel

Balboa Bay Resort & Club; Newport Beach (CA); On-site; USD 21,025 - 29,945; Part time

Job summary

Balboa Bay Resort & Club in Newport Beach, CA is seeking an entry-level, part-time Guest Services/Store Associate to assist guests and team members with a friendly, efficient approach in delivering extraordinary hospitality.

You will greet guests, help them select items, handle sales at the register, wrap merchandise, and ensure clean, organized work areas while following safety policies.

Qualifications

• Six months customer service or retail experience, preferably in a hotel/resort environment.
• Possess a general knowledge of retail and cash handling procedures.
• Requires ability to serve needs of guests through verbal face-to-face and telephone interactions.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.

Responsibilities

• Greet guests upon arrival and assist with merchandise selection.
• Provide information about available items and upsell to maximize profitability while maintaining customer service.
• Operate a cash register and handle payments in cash, credit card, or room accounts; balance and reconcile payments.
• Wrap merchandise and pack orders for shipping.
• Complete cleaning duties and keep work areas clean and organized.
• Follow safety policies and report potential hazards to management.

Skills

Customer service

Cash handling

English proficiency

Multi-tasking

Communication skills

Education

High School diploma

Job description

Balboa Bay Resort & Club in Newport Beach, CA is seeking an entry-level, part-time Guest Services/Store Associate to assist guests and team members with a friendly, efficient approach in delivering extraordinary hospitality.

You will greet guests, help them select items, handle sales at the register, wrap merchandise, and ensure clean, organized work areas while following safety policies.