Luxury Resort Reservations Specialist

HEI Hotels & Resorts; Braselton (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Hotel discounts

Spa discounts

Golf discounts

Food & beverage discounts

Retail discounts

YouDecide program

Job summary

HEI Hotels & Resorts invites applications for a Reservation Agent to assist guests during the reservation process and provide excellent service at the point of contact. The role requires friendly English communication, data entry into our reservation system, and a strong ability to handle inquiries and bookings with accuracy.

Primary duties include answering calls, guiding guests through options, and maintaining professional communication while promoting HEI Hotels & Resorts programs and

Qualifications

• Can communicate well with guests.
• Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
• Ability to access, read and accurately input information using a moderately complex computer system.

Responsibilities

• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. *Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability.
• Read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Know, understand, and communicate applicable deposit and guarantee policies as requested.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Guest communication

Customer service

Typing 40 WPM

Computer systems

Interpersonal skills

Verbal & written communication

Tools

Reservation system

Job description

HEI Hotels & Resorts invites applications for a Reservation Agent to assist guests during the reservation process and provide excellent service at the point of contact. The role requires friendly English communication, data entry into our reservation system, and a strong ability to handle inquiries and bookings with accuracy.

Primary duties include answering calls, guiding guests through options, and maintaining professional communication while promoting HEI Hotels & Resorts programs and