Guest Experience Supervisor, Front Desk Leader

HEI Hotels & Resorts; The Woodlands (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

HEI Hotels & Resorts is seeking a Front Office Assistant to support the Front Office Manager in daily operations and guest services. You will help ensure efficient check-in/check-out, accurate information delivery, and a friendly guest experience on a fast-paced hotel floor.

This role focuses on delivering high-level customer service, managing reservations, and coordinating with staff to meet service standards while supporting financial and brand policies.

Qualifications

• One year experience in customer service in hospitality or similar industry.

Responsibilities

• Communicate effectively to staff and guests; provide clear direction to guest service agents.
• Greet guests promptly with a friendly welcome and provide accurate information on hours and local attractions.
• Complete registration by inputting information in the computer system and handling room rates and keys.
• Verify and imprint credit cards; handle cash and balance house banks.
• Answer calls and relay messages; manage mail and packages for guests.
• Remain calm during emergencies; resolve guest issues through decisive action.
• Perform other duties as assigned.

Skills

Guest service

Communication

Math skills

Computer systems

Front desk experience

Emergency awareness

Teamwork

Adapt communication

Tools

POS System

Calculator

Job description

HEI Hotels & Resorts is seeking a Front Office Assistant to support the Front Office Manager in daily operations and guest services. You will help ensure efficient check-in/check-out, accurate information delivery, and a friendly guest experience on a fast-paced hotel floor.

This role focuses on delivering high-level customer service, managing reservations, and coordinating with staff to meet service standards while supporting financial and brand policies.