Luxury Resort Reservation Specialist

Hei Hotels Inc.; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts

Spa discounts

Golf discounts

Food & beverage discounts

Retail discounts

YouDecide program

Job summary

HEI Hotels and Resorts is seeking a friendly reservations associate to assist guests during the booking process. You will answer calls, provide accurate information on availability and rates, and input data into our reservation system to ensure smooth check‑in and guest satisfaction.

The role emphasizes clear English communication, exemplary customer service, and the ability to handle inquiries with tact. Benefits include discount programs and a comprehensive benefits package, with a requirement

Qualifications

• Excellent communication and guest service skills.
• Ability to gather accurate information from callers and input data precisely.
• Proficient with a computer reservation system and data entry.
• Strong interpersonal skills and professionalism in customer interactions.

Responsibilities

• Assist guests during the reservation process and answer inquiries.
• Provide information on availability, rates, and transportation options.
• Input and retrieve data in the reservation system accurately.
• Explain hotel facilities and local attractions to guests.
• Handle complaints tactfully and offer suitable alternatives when needed.

Skills

Communication skills

Customer service

Typing 40 WPM

Data entry

Interpersonal skills

Written communication

Adaptable communication

Tools

Computer reservation system

Job description

HEI Hotels and Resorts is seeking a friendly reservations associate to assist guests during the booking process. You will answer calls, provide accurate information on availability and rates, and input data into our reservation system to ensure smooth check‑in and guest satisfaction.

The role emphasizes clear English communication, exemplary customer service, and the ability to handle inquiries with tact. Benefits include discount programs and a comprehensive benefits package, with a requirement