Guest Experience Reservation Specialist

Hei Hotels Inc.; Braselton (GA); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Discount hotel stays

Discount spa services

Discount golf

Discount food & beverage

Discount retail

YouDecide program access

Job summary

HEI Hotels and Resorts in Braselton, GA seeks a Reservation Agent to assist guests during the reservation process, answering calls and providing accurate information on availability, rates, and transportation.

You will input data in the reservation system, explain hotel facilities, and handle questions while maintaining a high standard of guest service. On-site position with opportunities for growth and benefits.

Qualifications

• Excellent verbal communication in English to greet guests and understand inquiries.
• Ability to input and retrieve information in a computer reservation system.
• Strong customer-service orientation with patience and diplomacy.

Responsibilities

• Answer the telephone and greet guests in a friendly manner in English.
• Provide accurate information on availability, rates, transportation, and hotel services.
• Input and retrieve data using a reservation system with efficient codes.
• Handle guest questions about facilities and directions.
• Resolve complaints tactfully and offer alternatives when needed.

Skills

Verbal communication

Written communication

Typing 40 WPM

Customer service

Patience and diplomacy

Tools

Reservation system

Job description

HEI Hotels and Resorts in Braselton, GA seeks a Reservation Agent to assist guests during the reservation process, answering calls and providing accurate information on availability, rates, and transportation.

You will input data in the reservation system, explain hotel facilities, and handle questions while maintaining a high standard of guest service. On-site position with opportunities for growth and benefits.