Luxury Resort Reservations Agent – VIP Guest Experience

Four Seasons Hotels and Resorts; United States; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Employee Discount for stays

Training and development opportunities

Job summary

Four Seasons Hotels and Resorts is seeking a Reservations Agent based in Boca Raton, Florida. You will handle guest reservations, inquiries, and ensure accurate booking with a professional, calm demeanor in a demanding environment.

The role requires fluent English, sharp analytical skills, and strong interpersonal communication. Knowledge of Word, Excel, and hotel software will be provided; experience in Reservations, Front Office, or Sales & Marketing is preferred.

Qualifications

• Fluent in English, written and spoken.
• Ability to analyze, prioritize, organize, and follow up with a strong sense of urgency.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Computer knowledge: comfortable with Word, Excel, and e‑mail; hotel software training provided.
• Skills and ability to learn and master multiple software systems.
• Must be organized with the ability to handle multiple tasks.
• Previous experience in Reservations, Front Office, and/or Sales & Marketing is strongly preferred.

Responsibilities

• Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms.
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
• Process internal reservations, management reservations, reservations from Central Reservations Office, employee complimentary room requests, group blocks travel agent discounts.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests; inform Manager of VIP or Special Attention guests.

Skills

Fluent English (written and spoken)

Analytical prioritization organization

Interpersonal and communication skills

Computer knowledge: Word, Excel, e‑m‑A

Learn multiple software systems

Organized with multi-tasking

Reservations/front office experience

Tools

Word processing

Excel

Email

Job description

Four Seasons Hotels and Resorts is seeking a Reservations Agent based in Boca Raton, Florida. You will handle guest reservations, inquiries, and ensure accurate booking with a professional, calm demeanor in a demanding environment.

The role requires fluent English, sharp analytical skills, and strong interpersonal communication. Knowledge of Word, Excel, and hotel software will be provided; experience in Reservations, Front Office, or Sales & Marketing is preferred.