Luxury Resort Reservations Specialist - Training & Perks

Four Seasons; Boca Raton (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee Discount for stays

Excellent Training & Development

Competitive Salary

Job summary

Four Seasons Ocean Club is seeking a Reservations Agent to manage guest reservations with professionalism and a calm demeanor. The role requires excellent telephone presence, strong computer skills, and a thorough understanding of room types, rates, occupancy, and selling strategies.

You will capture sales, run reports, process various reservation types, and handle guest inquiries, ensuring a high level of guest service at a luxury resort.

Qualifications

• Must be fluent in English, written and spoken.
• Ability to analyze, prioritize, organize, and follow up with a strong sense of urgency.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Computer knowledge: comfortable with Word, Excel, e-mail; will be trained on hotel-specific software.
• Skills and ability to learn and master multiple software systems.
• Must be organized with the ability to handle multiple tasks.
• Previous experience in Reservations, Front Office, and/or Sales & Marketing is strongly preferred.

Responsibilities

• Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms.
• Run daily reports for department and related stakeholders.
• Process internal reservations, management reservations, and group blocks.
• Handle guest complaints in accordance with Four Seasons policy.
• Call to confirm and/or guarantee reservations and manage waitlists.
• Monitor reservations, address issues, and inform managers of VIP guests.

Skills

Fluent English

Interpersonal skills

Communication skills

Analytical & prioritization

Urgency & organization

Tools

Word

Excel

Email

Hotel software

Job description

Four Seasons Ocean Club is seeking a Reservations Agent to manage guest reservations with professionalism and a calm demeanor. The role requires excellent telephone presence, strong computer skills, and a thorough understanding of room types, rates, occupancy, and selling strategies.

You will capture sales, run reports, process various reservation types, and handle guest inquiries, ensuring a high level of guest service at a luxury resort.