Reservations Agent

Four Seasons Hotels and Resorts; United States; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Employee Discount for stays

Training and development opportunities

Job summary

Four Seasons Hotels and Resorts is seeking a Reservations Agent based in Boca Raton, Florida. You will handle guest reservations, inquiries, and ensure accurate booking with a professional, calm demeanor in a demanding environment.

The role requires fluent English, sharp analytical skills, and strong interpersonal communication. Knowledge of Word, Excel, and hotel software will be provided; experience in Reservations, Front Office, or Sales & Marketing is preferred.

Qualifications

• Fluent in English, written and spoken.
• Ability to analyze, prioritize, organize, and follow up with a strong sense of urgency.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Computer knowledge: comfortable with Word, Excel, and e‑mail; hotel software training provided.
• Skills and ability to learn and master multiple software systems.
• Must be organized with the ability to handle multiple tasks.
• Previous experience in Reservations, Front Office, and/or Sales & Marketing is strongly preferred.

Responsibilities

• Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms.
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
• Process internal reservations, management reservations, reservations from Central Reservations Office, employee complimentary room requests, group blocks travel agent discounts.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests; inform Manager of VIP or Special Attention guests.

Skills

Fluent English (written and spoken)

Analytical prioritization organization

Interpersonal and communication skills

Computer knowledge: Word, Excel, e‑m‑A

Learn multiple software systems

Organized with multi-tasking

Reservations/front office experience

Tools

Word processing

Excel

Email

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

When Legends Come To Life

Since opening in 1962, The Ocean Club has welcomed the world's most discerning guests to our five-mile stretch of natural white sand beach - framed by 35 acres of Versailles inspired lawns and gardens.
Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style - creating one of the most sought-after resort experiences in the Caribbean.
On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.
The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.
The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.

The Role of the Reservations Agent

The Reservations Agent is responsible for handling guest reservations, inquiries and ensuring accurate booking of accommodations. This role provides a high level of professionalism with a friendly and calm demeanor in a sometimes demanding environment. The qualified applicant should have an excellent telephone personality, superior computer skills, and a thorough understanding of the room types, rates, occupancy, and selling strategies.

Key Functions

• Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms.
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
• Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention and VIP guests. Obtain arrival times for VIPs or Special Attention guests.
• Monitor Front Desk reservations made the night prior and address any reoccurring issues.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.
• Process Employee Comp requests and handle Friends & Family requests with the guidance of the Department Head or Assistant Manager

What you bring

• Must be fluent in English, written and spoken.
• Ability to analyze, prioritize, organize, and follow up with a strong sense of urgency.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Computer knowledge: should be comfortable in PC applications: Word, Excel, e-mail. Will be trained on hotel-specific software.
• Skills and Ability to learn and master multiple software systems.
• Must be organized with the ability to handle multiple tasks.
• Previous experience in Reservations, Front Office, and/or Sales & Marketing is strongly preferred.

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide

Applicants that are interested in applying, please note that the position is based in Boca Raton, Florida and is available to those individuals who possess a legal ability to work in The United States without sponsorship.

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal