Luxury Front Office Leader — Guest Relations & Operations

The Boca Raton; Boca Raton (FL); On-site; USD 90,000 - 125,000; Full time

Job summary

The Boca Raton is seeking an Assistant Director of Front Office to lead daily operations across the front desk, bell, and valet teams in our luxury Boca Raton property. The role collaborates with senior leadership in multiple outlets to ensure exceptional guest experiences.

Ideal candidates will have luxury hospitality experience, strong leadership, and proficiency with Opera PMS, payroll, and scheduling. A hospitality degree is preferred and weekend/holiday flexibility is required.

Qualifications

• Experience leading front office teams in a luxury environment.
• Strong knowledge of hotel front desk operations and guest relations.
• Ability to manage staffing, payroll, and schedules within budget.
• Familiarity with property management systems, esp. Opera, and MS Office.

Responsibilities

• Oversee front office operations and guest relations across multiple outlets.
• Lead and develop bell, valet, and front desk teams; support scheduling and staffing.
• Collaborate with Revenue Management, Housekeeping, and other departments to optimize occupancy and guest satisfaction.
• Prepare staff schedules and monitor payroll, ensuring accuracy and budgeting compliance.
• Conduct regular departmental meetings and provide training and coaching to staff.

Skills

Guest Relations

Front Office

Staff Scheduling

Payroll

Education

Hospitality Degree

Tools

Opera PMS

MS Office

Job description

The Boca Raton is seeking an Assistant Director of Front Office to lead daily operations across the front desk, bell, and valet teams in our luxury Boca Raton property. The role collaborates with senior leadership in multiple outlets to ensure exceptional guest experiences.

Ideal candidates will have luxury hospitality experience, strong leadership, and proficiency with Opera PMS, payroll, and scheduling. A hospitality degree is preferred and weekend/holiday flexibility is required.