Beach Club Guest Experience Supervisor

The Boca Raton; Boca Raton (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Boca Raton is seeking a Beach Club Guest Relations Supervisor to lead our guest service team and ensure an exceptional experience for guests throughout their stay. You will be the main point of contact for guests, providing information about the resort, answering questions, and addressing concerns to create memorable experiences.

Essential duties include greeting guests, sharing resort amenities, coordinating with departments, and maintaining a high level of professionalism and service.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Responsibilities

• Greet guests upon arrival and provide a warm welcome.
• Provide guests with information about the resort, amenities, services, and activities.
• Address guest concerns and resolve issues in a timely and professional manner.
• Coordinate with other departments to ensure guest needs are met.
• Maintain a high level of professionalism and customer service at all times.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Fast-paced environment

Education

High school diploma or equivalent

Job description

The Boca Raton is seeking a Beach Club Guest Relations Supervisor to lead our guest service team and ensure an exceptional experience for guests throughout their stay. You will be the main point of contact for guests, providing information about the resort, answering questions, and addressing concerns to create memorable experiences.

Essential duties include greeting guests, sharing resort amenities, coordinating with departments, and maintaining a high level of professionalism and service.