Luxury Resort Front Desk Concierge — WOW Guest Service

MGM Resorts International; Las Vegas (NV); On-site; USD 56,482,000 - 57,859,000; Full time

Benefits offered by this job

Free meals Park MGM dining

Free parking

Health benefits

Professional development

Wellness programs

Discounts on hotel, F&B, retail

Job summary

MGM Resorts International in Las Vegas, NV seeks a Front Desk Representative to create a warm, memorable first impression for guests in a luxury resort. You will handle arrivals, departures, reservations, and special requests to ensure a seamless stay.

In this role, you’ll provide personalized service, anticipate needs, and help guests have WOW moment experiences that guests will remember long after their stay.

Qualifications

• 1 year of guest-facing customer service experience preferred
• Cash handling experience preferred
• Exceptional customer service and interpersonal skills

Responsibilities

• Welcome guests and provide memorable service
• Manage check-ins and check-outs smoothly
• Offer room upgrades and promote MGM Rewards
• Coordinate with Housekeeping and other departments
• Process payments and balance transactions

Skills

Customer service

Guest-facing

Cash handling

Communication

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas, NV seeks a Front Desk Representative to create a warm, memorable first impression for guests in a luxury resort. You will handle arrivals, departures, reservations, and special requests to ensure a seamless stay.

In this role, you’ll provide personalized service, anticipate needs, and help guests have WOW moment experiences that guests will remember long after their stay.