Front Services Supervisor: WOW Guest Experiences

MGM Resorts International; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Free meals in employee dining room

Free parking on and off-shift

Wellness incentive programs

Discounts at MGM properties

Job summary

MGM Resorts International in Las Vegas, NV seeks a Front Services Supervisor to lead a team in delivering exceptional guest experiences from guest arrival onward.

You will oversee front operations, schedule staff, and coordinate with valet and guest services to ensure smooth luggage handling and transportation. The role requires strong customer service, leadership, and adaptability across shifts, including weekends and holidays.

Qualifications

• Two years of relevant experience, preferably in Hotel Operations.
• Experience leading union team members and working within a collective bargaining environment preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, multilingual strongly preferred.

Responsibilities

• Oversee Front Services department operations and staff.
• Manage staffing, scheduling, and employee relations to promote teamwork and satisfaction.
• Coordinate with Valet and guest services for luggage and ground transportation arrangements.
• Respond to emergencies following departmental procedures and assist Security.

Skills

Customer service

Team leadership

Multilingual

Interpersonal skills

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas, NV seeks a Front Services Supervisor to lead a team in delivering exceptional guest experiences from guest arrival onward.

You will oversee front operations, schedule staff, and coordinate with valet and guest services to ensure smooth luggage handling and transportation. The role requires strong customer service, leadership, and adaptability across shifts, including weekends and holidays.