Luxury Residential Front Desk Concierge

Stratton Amenities; Boston (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Supportive work environment

Ongoing training and development

Growth opportunities

Job summary

Stratton Amenities is seeking a professional Front Desk Concierge for our Boston, MA properties. You will greet residents and guests, handle calls, manage packages, and coordinate services to deliver an elevated, luxury-residential experience.

Ideal candidates will have strong communication, customer service acumen, and a polished appearance. Evening, weekend, and holiday availability is required to align with property needs.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Professional demeanor and attention to detail.
• Ability to remain calm, courteous, and effective under pressure.
• Willingness to work evenings, weekends, and holidays as required.
• Two years of hospitality, customer service, or upscale residential experience preferred.

Responsibilities

• Greet residents and guests in a warm and professional manner.
• Serve as the primary contact at the front desk during assigned shifts.
• Answer phones, manage messages, and maintain professional telephone etiquette.
• Log, track, and distribute resident packages and deliveries.
• Monitor lobby activity and security cameras as required.
• Assist residents with amenity requests and local recommendations.
• Build positive relationships with residents, vendors, and staff.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Professional appearance

Attention to detail

Under pressure

Evenings/weekends/holidaysAvailability

Job description

Stratton Amenities is seeking a professional Front Desk Concierge for our Boston, MA properties. You will greet residents and guests, handle calls, manage packages, and coordinate services to deliver an elevated, luxury-residential experience.

Ideal candidates will have strong communication, customer service acumen, and a polished appearance. Evening, weekend, and holiday availability is required to align with property needs.