Luxury Residential Concierge & Guest Experience Lead

Zohorecruit; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Job summary

Stratton Amenities seeks engaging hospitality professionals to deliver hotel-style concierge services for upscale residences in Boston. You will greet residents and guests, anticipate needs, and coordinate amenities with vendors and staff.

The ideal candidate has at least two years in hospitality or upscale customer service, excellent communication, problem-solving skills, and a polished appearance. Flexible schedules including nights, weekends, and holidays are required.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have at least two years of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in the scheduling and completion of all amenities’ requests including local transportation, move-ins, dinner reservations, etc.
• Ability to maintain confidentiality.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Organizational skills

Self-motivation

Appearance and grooming

Decisiveness under pressure

Job description

Stratton Amenities seeks engaging hospitality professionals to deliver hotel-style concierge services for upscale residences in Boston. You will greet residents and guests, anticipate needs, and coordinate amenities with vendors and staff.

The ideal candidate has at least two years in hospitality or upscale customer service, excellent communication, problem-solving skills, and a polished appearance. Flexible schedules including nights, weekends, and holidays are required.