Luxury Front Desk Concierge | Flexible Hours & Guest Service

Stratton Amenities; Needham (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Needham, MA is seeking a Front Desk Concierge to deliver a high level of service to residents and guests in a luxury residential high-rise. You will greet residents and guests, manage the front desk, coordinate with on-site teams, and maintain a professional, hospitality-driven presence.

The role requires strong communication skills, a polished appearance, and the ability to handle inquiries, calls, and emails efficiently.

Qualifications

• Experience in concierge, front desk, hospitality, or customer service preferred.
• Strong communication and interpersonal skills.
• Professional appearance and courteous demeanor.

Responsibilities

• Greet residents and guests promptly with eye contact, posture, and tone.
• Manage front desk operations including visitor access, package handling, and resident requests.
• Maintain awareness of building activity and enforce access control procedures.
• Provide accurate information, directions, and assistance to residents and guests.
• Coordinate with property management and on-site teams as needed.
• Handle phone calls, emails, and service requests promptly and professionally.
• Maintain a clean, organized, and professional front desk presence at all times.
• Monitor for issues or irregularities and report to management as required.

Skills

Customer service

Professional communication

Attention to detail

Tools

Property management systems

Job description

Stratton Amenities in Needham, MA is seeking a Front Desk Concierge to deliver a high level of service to residents and guests in a luxury residential high-rise. You will greet residents and guests, manage the front desk, coordinate with on-site teams, and maintain a professional, hospitality-driven presence.

The role requires strong communication skills, a polished appearance, and the ability to handle inquiries, calls, and emails efficiently.