Front Desk Concierge (Part-Time / Weekend)

Zohorecruit; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Job summary

Stratton Amenities is seeking energetic, friendly staff to provide hotel-style front desk concierge services for a luxury residential high-rise in Boston, MA. You will greet residents and guests, handle requests with care, and coordinate with vendors, contractors, and transportation services.

The role emphasizes exceptional hospitality, keen problem-solving, and a professional, self-motivated attitude. Flexible scheduling including nights, weekends, and holidays is required.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated with a positive attitude.
• Maintain a neat, professionally well-groomed appearance.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service.
• Cultivate and retain relationships with residents, vendors and contractors.
• Log guest packages, ensure delivery and conduct package audits.
• Monitor lobby and surveillance cameras and patrol property for safety.

Skills

Communication

Problem solving

Interpersonal skills

Organization

Self-motivated

Hospitality experience

Appearance/grooming

Decision making under pressure

Job description

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Boston, MA. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shift: Part Time

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Benefits include health, dental, and visioninsurance, paid time off, and paid sick leave.

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.