Luxury Front Desk Concierge | Guest Experience Pro

Strattonamenities; Needham (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fun work environment

Competitive pay

Exciting rewards based on performance

Job summary

Stratton Amenities in Needham, Massachusetts is looking for a friendly and professional concierge to provide exceptional service to residents and guests in a luxury residential high-rise. The ideal candidate is passionate about hospitality and has at least two years of experience in the field.

This role involves greeting residents, directing visitors, and exceeding service expectations while maintaining a safe and welcoming environment. We offer competitive pay and exciting performance-based rewards.

Qualifications

• At least two years of hospitality experience.
• Ability to listen and react quickly to residents’ and guests’ requests.
• Maintain a neat and professionally well-groomed appearance.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations through anticipatory service.
• Monitor lobby and surveillance cameras to ensure resident safety.

Skills

Excellent verbal and written communication skills

Excellent problem-solving skills

Interpersonal skills and exceptional guest service abilities

Organizational and proactivity

Job description

Stratton Amenities in Needham, Massachusetts is looking for a friendly and professional concierge to provide exceptional service to residents and guests in a luxury residential high-rise. The ideal candidate is passionate about hospitality and has at least two years of experience in the field.

This role involves greeting residents, directing visitors, and exceeding service expectations while maintaining a safe and welcoming environment. We offer competitive pay and exciting performance-based rewards.