Luxury Residential Concierge & Guest Services

Strattonamenities; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities, based in Charleston, is seeking engaging, energetic front desk professionals to welcome residents and guests at our upscale high-rise properties. You will provide outstanding hospitality, handle concierge requests, and maintain a welcoming environment with discretion and care.

The role requires two years of hospitality experience, superb communication, and the ability to anticipate needs, coordinate amenities, and protect resident confidentiality while working flexible shifts

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have at least two year of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry‑cleaning pick‑ups and drop‑offs, event planning, grocery and package delivery, housekeeping, etc.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Organization

Proactive

Job description

Stratton Amenities, based in Charleston, is seeking engaging, energetic front desk professionals to welcome residents and guests at our upscale high-rise properties. You will provide outstanding hospitality, handle concierge requests, and maintain a welcoming environment with discretion and care.

The role requires two years of hospitality experience, superb communication, and the ability to anticipate needs, coordinate amenities, and protect resident confidentiality while working flexible shifts