Luxury Front Desk Concierge - Upscale High-Rise

Stratton Amenities; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Stratton Amenities in Charleston, SC is seeking a friendly, professional Concierge Floater to greet residents and guests, coordinate amenities, and ensure security and smooth accommodations in a luxury high-rise.

You will log packages, schedule requests, monitor lobby, and uphold confidentiality, with nights/weekends/holidays as needed. Prior hospitality experience preferred; strong communication and problem-solving are essential.

Qualifications

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Skills

Verbal communication

Problem-solving

Ownership mindset

Active listening

Hospitality experience

Guest service

Organized

Professional appearance

Under pressure judgment

Job description

Stratton Amenities in Charleston, SC is seeking a friendly, professional Concierge Floater to greet residents and guests, coordinate amenities, and ensure security and smooth accommodations in a luxury high-rise.

You will log packages, schedule requests, monitor lobby, and uphold confidentiality, with nights/weekends/holidays as needed. Prior hospitality experience preferred; strong communication and problem-solving are essential.