Upscale Residential Concierge: Guest Experience Pro

Stratton Amenities; Town of Charleston (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Performance-based rewards

Fun work environment

Competitive pay

Job summary

Stratton Amenities, a luxury concierge provider serving upscale residential properties in Charleston, United States, seeks energetic front desk professionals. You will greet residents, assist guests, and coordinate amenities with discretion and a guest-first mindset.

Ideal candidates have hospitality or upscale customer service experience, superb communication, and the ability to handle requests quickly, including nights, weekends, and holidays, while maintaining a polished appearance.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have at least two year of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Verbal communication

Written communication

Problem-solving

Ownership

Active listening

Hospitality experience

Interpersonal skills

Organization

Professional appearance

Decision making under pressure

Job description

Stratton Amenities, a luxury concierge provider serving upscale residential properties in Charleston, United States, seeks energetic front desk professionals. You will greet residents, assist guests, and coordinate amenities with discretion and a guest-first mindset.

Ideal candidates have hospitality or upscale customer service experience, superb communication, and the ability to handle requests quickly, including nights, weekends, and holidays, while maintaining a polished appearance.