Luxury Reservations Agent – 24/7 Guest Services

Four Seasons Hotels and Resorts; Boston (MA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Free medical and dental insurance

Career growth opportunities

Complimentary room nights

Free meals

401k with company matching

Vacation & paid time off

Job summary

Four Seasons Hotel Boston is seeking an enthusiastic Reservations Agent to drive room sales and deliver outstanding guest information. You will handle incoming calls, provide accurate details, and coordinate each reservation to ensure guest satisfaction.

The role requires flexibility across mornings, evenings, weekends, and holidays as the hotel operates 24/7. The position offers an hourly rate and benefits consistent with a premium hospitality employer in Boston, with opportunities for growth

Qualifications

• Experience in hospitality or reservations is advantageous.
• Ability to sell hotel stays and provide information to guests.
• Able to coordinate reservation details to ensure guest satisfaction.

Responsibilities

• Sell hotel rooms and provide information to prospective guests by phone or other channels.
• Capture sales from incoming calls and coordinate reservation details to ensure guest satisfaction.
• Maintain flexibility to work mornings, evenings, weekends and holidays.

Skills

Customer service

Sales

Communication

Job description

Four Seasons Hotel Boston is seeking an enthusiastic Reservations Agent to drive room sales and deliver outstanding guest information. You will handle incoming calls, provide accurate details, and coordinate each reservation to ensure guest satisfaction.

The role requires flexibility across mornings, evenings, weekends, and holidays as the hotel operates 24/7. The position offers an hourly rate and benefits consistent with a premium hospitality employer in Boston, with opportunities for growth