Reservations Agent - Luxury Guest Experience

Four Seasons Hotel Boston; Boston (MA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Free medical and dental

Career growth opportunities

Complimentary room nights

Complimentary meals

401(k) with company match

Life insurance

Job summary

Four Seasons Hotel Boston is seeking a Reservations Agent to drive guest sales by providing accurate information and friendly service over the phone and email. You will capture reservations from inbound calls, coordinate details to ensure guest satisfaction, and work a flexible schedule including mornings, evenings, weekends, and holidays as the hotel operates 24/7.

Competitive hourly pay, comprehensive benefits including medical and dental, and opportunities for career growth within Four

Qualifications

• Experience in hospitality or front desk is a plus.
• Strong communication and problem-solving skills.
• Ability to work flexible shifts including mornings/evenings/weekends/holidays.

Responsibilities

• Sell hotel services and provide information to prospective guests.
• Capture sales from incoming calls and coordinate reservation details to ensure guest satisfaction.
• Maintain accurate reservation records and assist guests during stay.

Skills

Customer service

Sales skills

Phone communication

Multitasking

Job description

Four Seasons Hotel Boston is seeking a Reservations Agent to drive guest sales by providing accurate information and friendly service over the phone and email. You will capture reservations from inbound calls, coordinate details to ensure guest satisfaction, and work a flexible schedule including mornings, evenings, weekends, and holidays as the hotel operates 24/7.

Competitive hourly pay, comprehensive benefits including medical and dental, and opportunities for career growth within Four