Luxury Guest Services Concierge – Boston

Four Seasons Hotel Boston; Boston (MA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Free meals

401k match

Paid time off

Job summary

Four Seasons Hotel Boston is seeking a Guest Services Agent to warmly welcome guests, register arrivals, explain room options, and process payments. You will respond to guest requests with personalised recommendations, aiming for outstanding service and adherence to hotel policies.

This role offers exposure to luxury hospitality in Back Bay, with a dynamic team, flexible shifts, and opportunities for growth within Four Seasons Hotels & Resorts.

Qualifications

• Flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Greet and register hotel guests, explain accommodations and payment methods.
• Process guest payments and prepare the bill at check-out.
• Respond to guest requests with personalised recommendations to ensure satisfaction while following Four Seasons policies.

Skills

Flexible schedule

Job description

Four Seasons Hotel Boston is seeking a Guest Services Agent to warmly welcome guests, register arrivals, explain room options, and process payments. You will respond to guest requests with personalised recommendations, aiming for outstanding service and adherence to hotel policies.

This role offers exposure to luxury hospitality in Back Bay, with a dynamic team, flexible shifts, and opportunities for growth within Four Seasons Hotels & Resorts.